Here is how returns and exchanges work. In every case, start by contacting us within 30 days of delivery through our contact page or by replying to your order email. Please include your order number.
Damaged, defective, wrong item or lost in transit
Contact us within 30 days of delivery with a photo. We will send you a free replacement or give you a full refund to your original payment method. Nothing needs to be sent back.
Wrong size or changed your mind
Items under $40
Contact us within 30 days of delivery and keep the item. Then choose one of these:
- Exchange: we send you the new size, and you pay $5.95 shipping.
- Store credit: you get store credit for the item price, valid for 12 months.
One size exchange per order.
Items $40 and up
Contact us within 30 days of delivery. Then choose one of these:
- Return it: send the item back unworn and with tags, at your own cost, to the return address we email you. That address may be outside the US, and international postage can cost more than the item. We refund the item price within 5 business days of receiving it, or send you an exchange.
- Keep it: keep the item and receive a 30% partial refund.
Items that can't be returned
Socks and items marked Final Sale cannot be returned unless they are defective.
Cancelling an order
You can cancel your order for free before it ships. Contact us as soon as you can.